Table 2

Expected used and desired characteristics of the CHOICE questionnaires

Expected useCollect data useful to improve the QOC for children and young adolescents at facility level in high-income and upper middle-income countries
Phenomena of interestQOC as perceived by service users and service providers, in line with selected key WHO Quality Measures13
Responders

  1. Service users, defined as parents or other caretakers of hospitalised children aged between 0 and 15 years, or children if with appropriate age to answer the questionnaire

  2. Service providers, defined as any healthcare provider routinely assisting children at facility level

ContextHospitals in high-income and upper middle-income countries
Administration formatAdaptable (self-administered paper-based or online, or interviews), anonymous and voluntary; informed consent required
Other desired characteristics

  1. Collecting information on key WHO Quality Measures for paediatric QOC for which service users’ and service providers views are appropriate

  2. Multi-item instruments including the following dimensions of QOC: experience, resources, organisation of care, COVID-19

  3. Complementary to a third tool collecting information on the provision of care (data source: hospital records)

  4. Collecting also data on key indicators relevant to the COVID-19 pandemic (additional section)

  5. Content informed by end-users (ie, service providers and service users)

  6. Content sufficiently comprehensive, retaining acceptability (ie, good response rate)

  7. Structured in logical sequence, by WHO domains of QOC13 and easy to follow; wording of questions based on existing guidance24 (eg, clear, specific, concise questions)

  8. Including open questions to improve paediatric QOC and collect suggestions and additional feedback

  9. Good psychometric properties

  10. Allowing scoring of QOC with a single quantitative indicator

  • CHOICE, Child HOspItal CarE; QOC, quality of care.