Table 3

Commitment, closeness and preparedness facilitated implementation, while practical challenges were faced

Categories	Subcategories
Preparedness in a small hospital characterised by good relations and organisational knowledge*	Preparedness through training in crisis support in the Crisis and Disaster Psychology Unit organisation Good relations and organisational knowledge in a small hospital Experience of working with improvements
A committed and involved management that enabled internal resources to work in a flexible, rapid and supportive way*	An unpretentious and supportive management who managed without hindering Rapid decision-making and flexibility by using internal resources in combination with external Participation in the support group was supportive
Difficulties related to scheduling and reaching out with support†	Scheduling difficulties of meeting demand at the same time all over the hospital and extending activities beyond working hours Reaching out with information about support and reaching physicians and night shift workers
The challenge of harmonising and including different perspectives†	Differences in the approach to the provision of support Perceived prestige linked to level of education and type of support offered